Effective date: 12 July 2025
CourseWorkHub.net (referred to as “we,” “us,” or “the Service”) prioritises the privacy of our Users. We have established this Privacy Policy to explain how we handle your information, ensuring adherence to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Gather
When you engage with our Service, we collect personal data belonging to several categories. This includes information directly provided by you, such as the following:
- Your name and phone number
- Any files or documents you upload for service-related purposes
- Additional contact details you may provide (including email address)
- Records of your interactions with our customer support team
- Financial information for transactions (including your billing address), which is securely handled by trusted payment processors
In addition to user-supplied data, our systems collect certain information automatically. This includes device identifiers, usage metrics, IP addresses, and browser details. We track the pages of our website you visit, how long you stay on them, and how you interact with them. We also note the sources of incoming traffic, whether from search engines, ads, or other channels.
Our Privacy Policy outlines the methods we employ to collect, use, and safeguard this information. We are committed to protecting your privacy while effectively fulfilling your requests.
2. Utilisation of Your Data
We utilise the collected personal information the following ways:
- To efficiently provide requested services
- To improve and optimise our website’s performance and user experience
- To process payments securely through authorised third-party platforms
- To respond to your service-related queries and support requests
- To send you relevant promotional content with your explicit permission
- To prevent fraudulent activities and ensure compliance with our Terms of Service
We do not use your personal information for automated decision-making processes or individual profiling. Instead, we focus on applying it in ways that enhance your experience and maintain the integrity of our services.
3. Legal Grounds for Processing under UK GDPR
At CourseWorkHub, we handle your personal information in accordance with the UK General Data Protection Regulation (GDPR). Our processing of your data is founded on the following legal bases:
- Execution of our contractual duties: We process data necessary to provide our services and meet our obligations to you as outlined in our agreement.
- Consensual communication: For non-essential messages and updates, we only contact you with your explicit permission.
- Legal compliance: We process data as required by UK law, including adherence to tax regulations and other statutory obligations.
- Legitimate business interests: We use data to improve our platform, enhance user experience, and develop our services, always balancing this with respect for your privacy rights.
These grounds ensure that we manage your personal information responsibly and transparently while offering our educational guidance services.
4. Information Sharing with Third-Party Partners
We may disclose your information to select trusted external partners when required, such as:
- Our Service’s Experts (under strict confidentiality agreements)
- Providers of email and messaging services
- Companies processing payments
- Analytics services
Your personal details are never sold or leased to third parties.
5. Cross-Border Data Processing
If data processing occurs beyond UK borders (e.g., with global vendors), we employ safeguards such as the following:
- UK GDPR-approved standard contractual terms
- Adequacy decisions from UK authorities
These measures ensure your information remains protected during any international transfers or handling.
6. Data Storage Duration
We retain your data solely for the duration required to fulfil service requests, resolve conflicts, uphold our agreements, and comply with legal obligations. The storage period is limited to what is essential for these purposes.
7. Data Protection Rights of UK Residents
Under UK GDPR, individuals residing in the UK have specific data protection entitlements. These include the ability to withdraw consent, correct outdated information, restrict data processing, obtain personal data copies, request data deletion, and lodge complaints with the ICO. To exercise these rights, reach out to [email protected].
8. Your Rights as a Data Subject
As a data subject, you are granted various rights by applicable data protection regulations. These encompass accessing your personal data, correcting inaccuracies, revoking prior consent, submitting complaints to relevant authorities, requesting data removal under the “right to be forgotten”, and limiting or objecting to data processing activities. To invoke any of these rights, please get in touch with us at [email protected].
9. Data Protection Measures
The CourseWorkHub team takes the security of your personal information very seriously. Our comprehensive data protection strategy includes:
- Use of advanced encryption technologies for data in transit and storage
- Regular security evaluations and third-party audits
- Enhanced authentication protocols for administrative access
- Role-based data access controls
10. Contact Us
If you have any questions about our privacy practices or this Policy, please do not hesitate to contact our data protection team at [email protected].